Privacy Policy

Effective Date: March 31, 2026 | Last Updated: March 31, 2026

Custom Financial ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website at custom-financial.com, use our services, or communicate with us.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, mailing address, business name, and financial information you provide when applying for funding or contacting us.
Business Information: Business revenue, bank statements, time in business, industry type, and other details related to your funding application.
Mobile Information: Mobile phone number when you opt in to receive text messages from us.
Usage Data: IP address, browser type, pages visited, time spent on pages, and other analytical data collected automatically when you visit our website.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and gather usage data.

2. How We Use Your Information

We use the information we collect to:

Process and evaluate funding applications
Communicate with you about your account, applications, and services
Send marketing and promotional communications (with your consent)
Send SMS/text messages (with your express consent)
Improve our website, products, and services
Comply with legal obligations and regulatory requirements
Detect and prevent fraud

3. Information Sharing and Disclosure

We may share your information with:

Service Providers: Third-party vendors who assist with payment processing, data analytics, email delivery, and customer service.
Legal Compliance: When required by law, subpoena, or other legal process, or to protect our rights and safety.
Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

4. SMS/Text Messaging Privacy

When you opt in to receive text messages from Custom Financial, we collect your mobile phone number and consent records. Messages may be sent using an automatic telephone dialing system (ATDS) or prerecorded voice technology.

Important: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

4.1 SMS Data Collection

When you opt in to our SMS messaging program, we collect:

Your mobile phone number
Your consent status and the date/time of consent
Records of messages sent and received
Opt-out requests and date/time of opt-out

This information is used solely to deliver the text messages you have consented to receive and to manage your messaging preferences. We do not use your mobile information for any purpose beyond what is disclosed in this policy.

4.2 Message Frequency

Message frequency varies based on your interactions and account status. You may receive up to 4 messages per month. Recurring messages may be sent regarding funding updates, account notifications, and promotional offers.

4.3 Opting Out

You can opt out of receiving text messages at any time:

Text STOP to any message you receive from us to immediately unsubscribe from all SMS communications.
Text HELP to receive assistance and our contact information.

After texting STOP, you will receive one final confirmation message, and no further messages will be sent unless you re-opt in.

4.4 Costs

Message and data rates may apply. Please check with your mobile carrier for details about your text messaging plan. Custom Financial does not charge for text messages, but standard carrier rates apply.

4.5 Supported Carriers

Our SMS program is supported by all major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

4.6 Additional Disclosure

Your consent to receive messages is not required as a condition of purchasing any goods or services from Custom Financial.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, firewalls, and regular security assessments.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. SMS consent records and opt-out requests are retained for a minimum of four (4) years.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications
Opt out of SMS messaging at any time by texting STOP

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Custom Financial
10626 Greentrail Dr S
Boynton Beach, FL 33436
Email: custom@custom-financial.com